FAQ

WHEN WILL MY ORDER BE DELIVERED?
UPDATED 1/27/21:  Unfortunately, we are experiencing some minor delays due to an increase in COVID-19 cases and reduced staffing. Most orders are shipped out in less than 5 business days. Shipment tracking information will be emailed to you at that time. Most USPS delivery times are 3-5 days.

We are working hard to improve these fulfillment times every day. Thank you for your patience and understanding.

 

WHY HASN'T ANYONE RESPONDED TO MY INQUIRY?

We make sure every inquiry is responded to quickly and professionally. If you don't find a response in your regular email, in almost every case, it will be found in a junk folder that your email system has filtered out. If for some reason you can't find an email from us, please try sending a direct message through our Facebook account. Sorry for any inconvenience. We are eager to help you.


WHY DON”T YOU HAVE A PHONE CASE FOR MY PHONE MODEL?
We would love to offer something for everyone. We are constantly working to find new, dependable resources that will allow us to offer more phone models.


WHY DON”T YOU HAVE MY FAVORITE SPECIES OF FISH ON A PHONE CASE?
We are always open to suggestions and add new designs frequently. Please, let us know what we’re missing.


HOW STRONG/PROTECTIVE ARE THE PHONE CASES?
Our phone cases offer a realistic, limited amount of protection. They are designed to be slim fitting so as not to not add bulk or weight to your phone. They are designed to showcase the colorful fish designs. They provide scratch protection to the back and sides of your phone. They offer a reasonable amount of impact protection if dropped. However, they are not waterproof. They do not include a clear screen protector. They are not an enclosed unit like an OtterBox case. For most typical daily use, they will keep your phone safe, but you need to decide, based on the environment in which you plan to use your phone, if these cases are right for you.