I ordered a couple of items for my son for Christmas. One came right away, the other was cutting it too close for comfort. I emailed the company about it on the Saturday before Christmas asking where it was, and I received a response from them within the hour explaining is the issue, along with a guarantee that I would be getting the item. The item came within the next couple of days. Love the fact that they got back to me so fast during the holiday season. Will definitely be patronizing them again!